How can we help you today?

Whether you are not sure how to order or need help closing your artwork, you can read all about it down here..

  • Artwork
  • Corporate Orders
  • Shipping Info
  • Login / Profile
  • General Information
  • Configuration
  • My Orders
  • Payment / Upload
  • Shipping / Delivery

Our system does not have the function of saving your artwork. 

We always recommend saving your artwork in 300PPI, CMYK, and in PDF format. 

The way you prepare your artwork is crucial, because it directly impacts the quality of the final product. To maximize quality, your artwork will need to follow a couple of basic guidelines.

We have listed the main artwork requirements for you on this checklist. It is IMPORTANT that you take note on these recommendations to ensure the best printing quality for your products.

To upload your artwork, please click "Upload Now" on the Ordering page. If you don't have the file yet or you miss this step, you can proceed to Checkout first and upload the file later under "My Orders" in your Dashboard,

If you encounter any issue to upload your artwork file, please call us at +65 3159 3042, OR send us an email containing your artwork file and order number

To create a print-ready file, it is best to configure all the settings before you start to design. This involves setting the correct dimension (size) of your artwork, bleed and safety margin, correct color mode and resolution. For more information kindly visit our blogs

Pyperprint uses CMYK color mode for all of our products except for promotional items that requires Pantone/Spot color. To learn about the code and their difference, please check our blog

To avoid color deviations, we advise to check the color mode of your artwork before placing the order. Any color mode will automatically convert to CMYK once you upload the file online.

Not all software will allow you to check the resolution, especially if you use an online design software. Any images in your digital artwork, including logos, must meet a certain DPI threshold in order for the final print to look wonderful as you want it to be.

To learn on how to check the resolution of your artworkor, please visit our blogs

Yes, we do! Please reach out to us at hello@pyperprint.com and we will be in touch with you!

Shipping rates vary from item to item. Bulkier items will cost more than smaller prints such as namecards.

All local orders should reach you between 2-3 days from the day it's shipped out. 

Yes, you may! For self collection, please collect from our printing workshop at 3027 Ubi Road 1, S(408720).

Your User Account is there to make your life easier. It allows you to easily review your past orders and makes it faster to reorder in the future (by saving your Billing and Shipping information). Your account also allows you to save products you configured to your cart, so you can easily access them in the future.

To create an account, just click here. Once your account registration is complete, our system will send out a confirmation e-mail to your registered e-mail address.

For Corporate account, select “Company” in the Billing and Shipping Information section and provide your company name and registration number.

After the registration, you can either fill in your Billing and Shipping information through your My Account Dashboard, or during the Checkout process when you place your first order.

Don't worry. You can also create an account after configuring a product, by clicking Checkout and then Register from your shopping cart.

You can log into Pyperprint by clicking the Person icon on the top right of our website or click here . Simply fill in your e-mail address and password and click LOGIN. You will be redirected to your Dashboard.

If you forgot your password, you can click the “Forgot Your Password?” link on the Log In page. Submit your e-mail address and follow the instructions in the e-mail you receive to reset your password.

First, you need to verify whether the e-mail address you provided is correct. Make sure there is no spelling mistake.

Secondly, make sure the confirmation e-mail did not end up in your spam folder. It can happen sometimes.

If you did not receive anything, please contact our customer service to help you with this.

First, make sure you are logged in with the correct e-mail and password. You can verify this by clicking the Person icon on the top right corner of the website. If you are logged in, you will be directed to your Account Dashboard. Otherwise, you will see the page to Login or Register.

If you are unable to log in even with the correct email and password, try using a different browser (Google Chrome, Mozilla Firefox, Opera, Internet Explorer).

If the problem persists, please contact our customer service.

We will only check your file once you completed your order on the website, and make a payment. You can choose between different file check options as follows:

  • Standard check (FREE): Our team will check your file regarding color, safety margin and dimensions. We will make small changes if necessary, and will send your artwork to production directly without confirmation before printing.
  • Online Proof (FREE): We will email you a link to a PDF proof preview. Don’t worry, we won’t print your file until you check and approve it online. Take note that late approval can delay your order.
  • Digital Proof (S$100): After receiving your Online Proof approval, we will prepare a print sample where you can check the quality. This will be ship to you using a courier service which will require 1-2 working days. You need to sign an approval in the package and send it back to us. If you have any questions on this, please don't hesitate to contact us. *Please note this is not offered for all products.

To see our full catalog, please visit our homepage .

There are 3 different types of refinement offered by Pypereprint based on the product you select: Lamination Matte, Lamination Glossy and Soft-touch. For more information please visit our blogs

At the moment, this option is only offered for our Corporate customers. If you would like to order under your company and benefit from credit terms, you can apply thorugh our form here ‘Request Credit Term’

Otherwise, we will require customer to make a full payment before processing the order.

This will be considered as a custom order. It involves customization with characteristics (paper type, refinement, format, etc.) that are not offered online. To get a quotation, please fill this form

Please note that we need 1-3 working days to check the price and get in touch with you.

Except for custom orders, you can only download a quotation from our website if you have a user account. Please create an account, and configure the product you want a quotation for. Click DOWNLOAD QUOTATION after adding the product to your cart.

Pyperprint offers a wide variety of premium products that can be use as merchandise and giveaway to promote your company. Be it a thank-you gift for your loyal customers or souvenirs for special events and celebrations.

To see our Catalog, please visit our homepage , Please select the options (Quantity, Imprinted method, Printing location and Number of Imprined colors) first in order to check the price and lead time. Or you can click at "Get Quotation" on the right hand side of the product page.

You can check on the products we offer from the home page or just click PRODUCTS on top of the page to access the drop down menu. Clicking on the product you want to order will lead you to the configurator, where you will be asked step by step how you want your product printed.

You will find tips and sample picture/video of the material on the configurator when you click on the ↕ or the camera icons.

Still not sure? Don't worry! You can contact our customer service and we will be able to assist you finding the products you like.

1. If the quantity you want is not in the price table, just click on "Add Custom Quantity". If you still cannot add the quantity you need, please contact our Customer Service.


2. No. The quantity you selected is applicable for one artwork only - no changes in text, layout, or design. For example, if you need 1000 name card for 10 names : You will be required to order 10 name cards with 100 pieces each.


The same rule apply for the minimum order quantity where you cannot upload multiple designs to make up to the amount.

You can download a quotation of your configured product by clicking the DOWNLOAD QUOTATION button inside your shopping cart.

Clicking ADD TO CART will automatically save the product you configured in your shopping cart. If you are not logged in, the configuration will be saved until you terminate your session. To save the configuration and be able to access it later on (after multiple days), you need to have a user account and be logged in when you add the configuration to your cart.

Please note that your quotation will only be valid for 14 days.

If you are not logged into Gogoprint, you can access your shopping cart by clicking the icon at the top right of your screen to review the items that you configured and added during your current session.

If you are logged into your Gogoprint account, you can also click the shopping cart icon to review which products you added to your cart not only during your current session, but also during previous sessions.

The Shopping cart page lists all the products you recently configured and added to the cart but have not checkout yet. For each product you can see the price, quantity, configuration chosen, as well as the expected production and delivery dates.

If you decide not to buy any items that are currently listed in your cart, you can easily delete them by clicking the box in front of that intended product then click "Remove Selected".

If you decide to order more of the same item (let’s say you want the same business card but with different names on it), you can use the “Duplicate” button to quickly add them to your cart.

If you chose to pay by credit card, we will immediately receive your payment and you have nothing to do except uploading your artwork.

If you chose to pay by bank transfer or Paynow, your order is not complete until you make a payment. Upon confirmation of your transfer, you need upload your payment slip by clicking "Upload Slip" under your Account Dashboard. You can also e-mail a copy of the transfer slip to info@pyperprint.sg

After your order is submitted, our system automatically sends out a confirmation e-mail with the details of your order. If the e-mail does not show up in your inbox, please verify that it did not end up in your spam folder. If not, please make sure that the e-mail address you registered is correct. If you realize that the address is incorrect, please change it in Account Information in your Dashboard and contact our customer service to update your address in the current order

You will see the option to "Upload Now" or "Upload Later" in the ordering page after you select all the specifications.

Take note of the date and time mentioned on the checkout success page after paying. It is important that you adhere to this deadline for Pyperprint to honor the estimated delivery time promised to you when placing the order.

Pyperprint's cut-off time is at 1.00 pm every working day, Except for same-day delivery where the cut-off time is at 11.00 am. If customer upload the payment slip or artwork file later than cut-off time, this will postpone the delivery date by at least one working day.

To upload your artwork, please click "Upload Artwork" on the checkout success page, or do so under My Orders in your Dashboard.

If you upload an incorrect artwork, you still change the file within 30 minutes. If you no longer see the 30 minute timer, please give us a call at +65 3159 3042 with your order number ready and our team will help you with your request.

Pyperprint allows the following formats: JPEG, PNG, PSD, EPS, TIFF, AI

For guidelines on how to best close your artwork file, please visit this page. It is very important that you take note of these recommendations to ensure the best printing quality for your products.

To receive a physical proof print, you can select the Digital Proof Print during your product's configuration under “Artwork Option” for a price of S$100.

The proof will be shipped to your shipping address approximately 5 working days once your artwork has been checked and confirmed. You will be requred to send back the copy with your approval before we start the final printing. Please note that we will not produce your order before receiving formal acceptance of the proof

This option is available on selected items only.

The shipping confirmation e-mail that our system sends out when we shipped your products contains the tracking code of your order as well as a link to track your order. Please note this email will be sent a day before the delivery. You can track the order from 9 am the next working day.

Our system automatically sends out an e-mail to you when we receive your order, if there is any issue with the artwork or if the order has been shipped out. You can also track the progress under My Orders section in your dashboard. You will see the update whether your order is in "Artwork Process", "Production Process" or "Delivery Process"

Your order ID is a unique identifier associated with your order. We use it internally to manage and keep track of your order.

You can find your order number in the confirmation e-mail that we send out to you after reception of your order, as well as under the My Orders section of your dashboard. The order number always starts with “OR-”.

You can cancel your order, only if our system has not updated your order's status to "processing" yet. Please contact our Customer Service at +65 3159 3042 or email info@pyperprint.sg if you would like to cancel your order.

Our Customer Service is there to take care of you and answer all your questions ranging from the operation of our website to the technical aspects of your order.

Feel free to call or send us a Whatsapp to +65 3159 3042. Or you can e-mail us to info@pyperprint.sg about any of your inquiries.

Fancy to contact us via Facebook instead? Just visit us here

If you received your products and are not satisfied with the print or overall quality, please give us a call or send us an email containing your order number and the reason why you are not satisfied. Please include pictures if there is a printing error on the order.

Pyperprint is highly committed to customer satisfaction. After reviewing your complaint, we will always work closely with you to identify the best possible solution.

Currently there are four payment methods accepted by Pyperprint:

  • PayNow : After submitting the order below, you will be asked to scan the PayNow QR code to make the payment. This is our preferred payment method as Pyperprint doesn't incur any fees, which means that we can keep our products cheap for you!
  • Credit card: Your order will be complete instantaneously, thanks to immediate authorization from your financial institution.
  • Offline Bank transfer : Your order is not complete until you make a payment. Please select Instant Transfer to avoid delay in your order. Upon confirmation of your transfer, you need to upload the transfer slip online or e-mail a copy to: info@pyperprint.sg

Please follow the steps below:Log in to websiteClick “My Account” (on the top right corner)In your account dashboard, you can see your recent ordersClick “View Order” for the order that you would like to upload the payment slip forClick the “Send Slip File” button to upload your payment slip directly into our systemOnce received, we will start with the production of your products.

Once you have successfully make the order and payment, a tax invoice will be sent to your e-mail.

Depending on the products, it may or may not impact the price of your printjob.

As soon as your order gets shipped out, you will receive a shipping confirmation email. In the email you will receive a tracking number to track the status of your delivery.

Pyperprint offers different production time based on the date stated on our website. However, express order will incur additional cost and the price will be higher.

    • Same-day production: If you place an order before 11 AM, you will receive it within the same day before 7 PM. Late payment, uploading artwork after the dateline or re-uploading the artwork will delay your order to the next working day
    • Other production dateline will follow the reception date stated on the website. Late payment, uploading artwork after the dateline or re-uploading the artwork will delay your order to the next working day.

Pyperprint offers free delivery for all orders within Singapore.

Yes, Pyperprint does deliver to all of Singapore.

Once you submit your order, it is no longer possible to change the production and delivery options of your order. Before going on with your order, please make sure in your shopping cart that the configuration, production and delivery options you selected are the right ones.

The only option would be to cancel your order before its status updates to processing, and to place a new order. You can always contact our Customer Service to get help on this.

Please call our customer service. Our team will happily update the delivery address for your order or make any arrangements with the courier. Just make sure you have your order ID at hand.

One order can only be associated with one delivery address. So if you want different items delivered to different places, you will have to submit and pay for multiple orders (which can have the same billing address, but different shipping addresses).